Everything You Need for Your Visit
Whether it's your first visit or a follow-up, find clear guidance on appointments, insurance, facilities, visitor rules, and your rights as a patient.
- Emergency
- 24/7
- SMS Confirm
- 30min
- OPD Hours
- Mon–Sat
Start Here
Quick Actions
The fastest paths for booking, portal access, emergencies, and common patient needs.
Prepare
Before Your Visit
A short checklist so registration and consultation go smoothly.
What to Bring
Insurance card (if applicable), referral letter from your physician, and any prior medical records or test results.
Registration
First-time patients register at the front desk with contact details. Returning patients can check in with their patient number.
Arrival Checklist
Arrive 15 minutes early. Know your appointment time and department. Bring a list of current medications and allergies.
What to Expect
Triage or registration → consultation with your specialist → any ordered tests → pharmacy or follow-up scheduling as needed.
Booking
Appointments & Booking
How to schedule, walk in, or change your visit.
Book through website
Create an account, select your doctor or service, choose a date, and wait for SMS confirmation before travelling to the hospital.
Book by Phone
Call our main line 8175 . Our appointment desk is available during outpatient hours: Mon–Sat, 8 AM – 5 PM.
Walk-in Visits
OPD accepts walk-in subject to specialist availability. Emergency department accepts all emergencies without appointment.
In Hospital
During Your Stay
What to expect if you are admitted or staying overnight.
Admission Guide
From arrival and triage through ward assignment, nursing care, and discharge planning — our team guides you at every step.
Ward Types
Private and semi-private rooms available across inpatient, maternity, and ICU units with dedicated nursing teams.
Hospital Amenities
On-site pharmacy, cafeteria, parking, WiFi, ATM, and prayer room. Interpreter services available on request.
Meals & Nursing
Scheduled meal times for inpatients. Use the bedside call system to reach your nursing team at any time.
Your Care
Medical Records & Your Rights
Access your information and know how we protect your care.
Request Medical Records
Submit a written request with valid ID at the Medical Records office .
Patient Rights
You have the right to respectful care, clear communication, privacy, informed consent, and to raise concerns without fear of reprisal.
Privacy & Confidentiality
Your medical information is protected. We share records only with your consent or as required by law.
Raise a Concern
Speak to the ward manager or contact our Patient Experience team. We take every concern seriously and respond promptly.
FAQ
Common Questions
Quick answers before you call or visit.
Corporate partners
We Work With corporate partners
TGH is accepted by all major Corporate companies. Bring your card and we handle the rest.
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Don't see your provider? Call us at +251-94-033-3333/8175 to discuss corporate healthcare partnerships.
Still need help?
Call us, send an inquiry, or book an appointment — our team is here for you.